Utility Service Unauthorized After Import

After a successful import, a failed attempt to access the Utility Service will look will have this error.  Attempt to connect to AssetTrack's utility service failed: The request failed with HTTP status 401: Unauthorized.

This is showing that the log entry and the mobile database rebuild failed.  You will need to look at the utility.asmx service in IIS.

  1. Open ISS and expand AssetTrack.
  2. Click on the webservices folder and select content view at the bottom.
  3. A list of webservices will appear, find the utility service, right click it and select features view.
  4. Under IIS select Authentication.
  5. Make sure anonymous is enabled.

This will allow AssetTrack to connect to the utility service.


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