Install AssetTrack for ServiceNow

The following instructions will help you install AssetTrack into your ServiceNow environment and apply the current update sets that were sent along with this document.  

Request Trial from the ServiceNow Store

A user with ServiceNow HI credentials will be needed to complete the actions below.

  • Visit the AssetTrack for ServiceNow Store page.
  • Select Request Trial and follow through the prompts. During this time you can select which instance(s) of ServiceNow you want to provision AssetTrack.
  • Log in using your HI Credentials.

  • Once complete AssetTrack will be available on the instance(s) you selected to make AssetTrack available.

Install AssetTrack into the ServiceNow Instance

A ServiceNow Admin will be needed to complete the actions below.

  1. In the Navigation bar, search for System Applications, and click on Applications.
  2. Click on the Download section.
  3. Install AssetTrack.


Switch to AMI AssetTrack Scope

Use the application scope chooser to select the AMI AssetTrack scope before applying any AssetTrack update sets.

Apply AssetTrack Update Sets

Sent along with this document were update sets that give you the most current version of our application and the form designer.  The update sets must be Previewed and Committed in a specific order, so follow the steps below to apply them correctly.  A ServiceNow Admin will be needed to apply the update sets to your ServiceNow instance.

  1. In the Navigation bar, search for Retrieved Update Sets.
  2. Scroll down to the bottom and select the Import Update Set from XML link.
  3. Import the XML file and repeat until all are loaded.
  4. Preview and Commit the update sets in the order specified below.  If errors show on Preview please contact your AMI sales representative and inform them of the problem.

Update Set Order

Be sure to commit AssetTrack update sets in this order. 

  1. AssetTrack Complete Install XML.
  2. Optional: Procurement Module (Dependent upon purchase of the PO Module. Contact your AMI sales representative for more information.)


Complete and Verify the Installation

  1. Switch to the AssetTrack application scope.
  2. In the Navigation bar, search for AssetTrack.
  3. Under Configuration, choose Upgrade Pipeline.
  4. Click on Upgrade, the screen will flash for a moment and it will be complete.
  5. Choose Launch AssetTrack and make sure it launches with no errors
  6. Choose Manage Forms and make sure that launches with no errors.
    • NOTE: Internet Explore will not load our Form Designer properly.  Please use a browser such as Chrome, or Firefox.


After Installation

You have finished Installing AssetTrack into your ServiceNow development instance. Please reach back out to your AMI sales representative and a kick off meeting will be scheduled with one of our Implementation Specialists.


Have more questions? Submit a request


  • Oscar Montoya

    Thanks for the help today Justin!

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