If you are unable to solve your technical issue using documentation, you may create a ticket with AMI Support.
Before creating a ticket
Before creating a ticket, collect the following information which will help AMI resolve the issue as quickly as possible.
- Server address
- AssetTrack software version
- Servicenow version
- Exact repro steps
Provide steps to reproduce the error
With proper repro steps, AMI support will be able to quickly reproduce the problem and provide a solution.
Example repro steps
- Login as a data collector
- Open the Move form
- Scan asset tag A100009
- Select the model field
Results: A error code 500 is shown:
Error Message: "The Server responded with Error code 500. Please contact support."
Expected: The model drop down list is displayed allowing the user to select a model
Creating a ticket
Once the above information is collected, visit helpdesk.amitracks.com and select "Submit a request. You may also email email@example.com to create the incident. Provide the above information in the ticket request.