Getting Started with AssetTrack for ServiceNow

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“I just installed AssetTrack in my ServiceNow instance. What next?”

Read on to configure and use AssetTrack for ServiceNow using out-of-the-box forms.


  Assign Roles

Assign asset roles to the ServiceNow users who need access to AssetTrack.

Data Collector

  • Data collectors scan and upload asset information from the field
  • Assign the x_amiam_assettrack.data_collector role to your data collectors

Administrator

  • Administrators manage the AssetTrack application (known as asset managers)
  • Assign the x_amiam_assettrack.admin role to your asset manager
  • Ideally, create an account for AMI support, then grant this role, to help you, if needed, with your trial instance

 

  Install AssetTrack Apps

Connect the AssetTrack app on your device to your ServiceNow instance:


 

 Connect

Connect AssetTrack to your ServiceNow instance:

  1. Open the AssetTrack app downloaded to your device
  2. Enter sn:// as prompted
    E.g. For http://acme.service-now.com, enter sn://acme
  3. Sign in to AssetTrack for ServiceNow as prompted

 Play the video


 

 Use AssetTrack

Access the out-of-the-box asset tracking forms configured in your AssetTrack for ServiceNow instance. See online documentation to learn how to use AssetTrack for ServiceNow.


  Customize

Contact support@amitracks.com to customize your instance of AssetTrack for ServiceNow. We’ll show you how to customize the forms, fields and business rules to meet your specific needs.

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